Nicola Clement

Recognised as a Top 50 CX Influencer globally, Nicola has more than 23 years’ digital and retail experience. She is currently the Chief Experience Officer at Adore Beauty, leading the Technology, Data, Product, CX, eCommerce and Transformation teams. Prior to joining Adore Beauty, Nicola was GM Omni Experience at Myer led a team of 75 across eCommerce, Product, Design and Data, and also held key roles such as leading transformation at Jetstar, Head of Ecommerce at Forever New Clothing, and Group Online Manager at Kathmandu.  

Nicola holds a Bachelor of Science, Zoology, Microbiology and Palaeontology from the University of Canterbury, a post-graduate diploma in commerce from Lincoln University, and has completed Executive Leadership and Blockchain Strategy programs at Oxford University’s Saïd Business School, where she is currently undertaking an Executive MBA. In here “spare time” last year Nicola also launched her eCommerce Profitability Optimisation (EPO) 10-week course, alongside her mentoring and career coaching services launched in 2022.

Passionate about the industry and giving back, Nicola is involved in a number of industry advisory boards including NORA, iMedia, Insider, BigCommerce plus two early-stage technology start-ups. She was also a judge in this year’s Top 50 in eCommerce.