Agenda - iMedia Online Retail Summit New Zealand 2022

Day 1

Day 3

Day 2

Day 1

22 August 2022

9:00AM - 11:45AM

Welcome Lounge Open

9:30AM - 11:30AM

Delegate Registration

11:30AM - 1:30PM

Retailers Only Lunch | How Unified Commerce resolves the challenges of today's shopper

Join us for lunch with Adyen, as Natalie Clarkin addresses key statistics and challenges of today’s shopper. Understand how major retailers are maximizing value from the new normal.

Noel David

Group Financial Controller
True Alliance

Natalie Clarkin

VP Enterprise Sales
Adyen

12:00PM - 1:30PM

Networkers Briefing light lunch

1:30PM - 2:15PM

Free Time

2:15PM - 2:30PM

Welcome & Opening Remarks

Ryf Quail

Managing Director, ANZ & SEA
iMedia

2:30PM - 3:00PM

Keynote presentation | The evolution of New Zealand eCommerce

NZ Post is proud to share a review of the online shopping in New Zealand. Over the past five years, NZ Post has been tracking the NZ eCommerce market and have been sharing data, insights and trends through their annual deep dive called the Full Download, and their more regular market updates called eCommerce Spotlights. Presented by Chris Wong, GM Business Marketing at NZ Post, this session will provide an overview of how kiwis’ online shopping behaviour has changed and evolved, the impact COVID-19 has had on New Zealand’s eCommerce landscape and provide a preview of what’s happening in 2022 including highlights from their recent eCommerce Market Sentiments report.

Chris Wong

General Manager Business
NZ Post

3:00PM - 5:00PM

Business Connect | Brought to you by NZ Post

5:00PM - 6:00PM

Free Time

6:00PM - 6:30PM

Pre Dinner Drinks

6:45PM - 7:20PM

Opening International Keynote | Changing times, emerging trends.

Mark McCrindle is variously described as a Futurist, Demographer and Social Commentator. He is a recognised leader in tracking emerging issues and researching social trends. The opening keynote for Online Retail Summit 2022 will provide an enlightening analysis of our fast-moving times and a snapshot of the key trends redefining both our society and the way we shop.

Mark McCrindle

Social Researcher & Demographer
McCrindle

7:20PM - 9:00PM

Opening Dinner | Brought to you by Marketsoft

Day 3

24 August 2022

7:00AM - 8:45AM

Breakfast | Brought to you by Genoapay

8:45AM - 8:55AM

MC Opening Remarks

8:55AM - 9:30AM

International Opening Keynote | What’s Next? Transformational retail engagement

Over the past 25 years, the global landscape has changed dramatically, but no more so than the last few years. Consumer behaviour has shifted from wanting cheap prices to desiring memorable, positive customer experiences from brands and retailers they choose to do business with.

What’s next? The most compelling engagement is delivered by solving customers paint points. True transformation goes beyond just meeting needs and wants. It is delivering unforgettable experiences with excellence, innovation and authenticity.

In this keynote, Juanita will talk explore the key trends impacting retail experience, what excellence looks like and what you need to be considering to success in this hyper-competitive landscape. This should be exciting as she shares her insights peppered with international experiences right off the back of her recent 3 -week retail tour through Europe.

Juanita Neville-Te Rito

Founder
RX

9:30AM - 10:05AM

Keynote | Did your marketing Hit the Mark last year – let’s find out!

A lot has changed since the last time we were at iMedia Online Retail Summit in New Zealand! Shifting consumer habits have placed a higher demand on ecommerce brands around the world. The industry has faced a period of unprecedented growth, but how well have marketers adapted to these new demands?

Join Dotdigital's Head of Marketing - APAC, Aparna Gray as she presents highlights from Dotdigital's global ecommerce benchmark report, which evaluated 100 brands in 10 countries (including New Zealand!), across 4 regions. She will take you through the global winners and will highlight key brands in New Zealand that were top performers.

She will cover winning cross-channel campaigns that have worked for brands across the global ecommerce industry and share strategies for ecommerce marketers to action immediately!

Aparna Gray

Head of Marketing - APAC
Dotdigital

10:05AM - 10:40AM

Client led round tables

10:40AM - 11:15AM

Morning Tea | Brought to you by Genoapay

11:15AM - 11:40AM

Keynote | The Future of Retail Experience is Frictionless, Connected and Personalised

Future proofing customer loyalty to your brand lies in executing a strategy focused on relevance, connection, commercial excellence, sustainability and purpose. Macroeconomic conditions in New Zealand, Australia and across the globe, along with transparency empowering the consumer today is driving fewer retailers in nearly every category. Marcella Larsen, a global Salesforce Retail Industry Advisor, focused on ANZ will share real life examples of where innovative brands such as MECCA, H&M and Adidas are starting today to address the increasingly complex and distributed demands of customers— from more channels to more partners to rising expectations.

She will share insights the Salesforce state of Commerce report which highlights the importance of actionable data for :
driving automation, efficiencies and customer experiences from pre to post sale, and
how retailers are renewing their focus on agility, efficiency and productivity,
Emerging KPI’s in uncertain economic times and the untapped opportunity in physical stores and spaces and opportunities for experimentation with innovation in new mediums and business models

Marcella Larsen

Senior Director, Retail Advisor
Salesforce

11:40AM - 12:15PM

Independent Closing Keynote | If your why is strong enough, you can overcome anything

Nothing quite beats a real story straight from the heart, Dave will take you on a roller coaster ride of emotions where you will come out the other side understanding the power of determination, perseverance, hard work, and the importance of taking that first step.

Often consulted by the media, and even the Prime Minister, Jacinda Ardern, Dave’s bold and no-nonsense approach has changed thousands of lives in his community and around New Zealand. In 2022, Dave was awarded with the Kiwibank New Zealand Local Hero of the year Award for his incredible work across Aotearoa

Join us for this knock-out final session of iMedia ORS 2022

David Letele

Life Coach and Founder
The BBM Program

12:15PM - 12:30PM

Closing Remarks & Ultimate Networker Prize | Brought to you by Limesharp

Day 2

23 August 2022

7:00AM - 8:25AM

Breakfast | Brought to you by Genoapay

8:25AM - 8:30AM

MC Opening Remarks

Mel Homer

MC
iMedia

8:30AM - 9:05AM

International Opening Keynote | What world-class transformational change looks like

Following exhaustive research and its real-world application, in this scene-setting session, co-author Graham Christie unpacks global leading practice in transformational change. With an emphasis on highly practical and instantly applicable insights, Graham will cover how to plan with precision, execute with excellence and stack the odds of success in your favour.

Graham Christie

Co-Founder & Director
Changing the Game

9:05AM - 9:40AM

Keynote | How every business will be a sustainable business

In this session we’ll demonstrate how we are transforming businesses to sustainable businesses. Showcasing how we’re radically reducing the impact of food systems in collaboration with Oxford University, making technology and AI fairer with WPP, ensuring all our digital products are leading the way in sustainability, and how we’re including more of us in the conversation through Action Audio and Tennis Australia.

We urgently need to create new business practices, public policies and individual behaviours that improve the chances of us transitioning to a different system. One that is human-centred, with positive feedback loops between different parts of society so that everything we do enables life to thrive. This will only happen through system wide envisioning and collaboration.

Tim Devine

Executive Innovation Director APAC
AKQA

9:40AM - 10:05AM

Keynote | OPEN banking - providing payment & identity management

Retailers have seen significant change over the past two years in terms of customer engagement and expectation. Payments is under-going similar changes. Open banking is providing opportunities to enhance the customer experience and reduce cost in a world that is becoming increasingly digital. In this session Will Miao, Head of Online Payments take us through what this looks like for retailers.

Will Miao

Head of Online Payments
Worldline

10:05AM - 10:15AM

Quickfire | eCommerce breakthroughs fuelling marketplace growth

In today’s cutthroat commerce landscape, enterprise marketplaces are growing at double the rate of overall eCommerce. Two-thirds of consumers today prefer online marketplaces over conventional eCommerce, guaranteeing their dominance for decades to come. Embracing this transformative model is essential in this new digital-first economy, and to do it successfully, businesses need a brand-new playbook. This session will explore how top enterprise marketplaces are embracing the marketplace model to break through and capture exponential growth.

Michael Reid

Enterprise Account Executive
Mirakl

10:15AM - 10:45AM

Morning Tea | Brought to you by Genoapay

10:45AM - 11:10AM

Breakout

Breakout Session | Marketers Transforming Their Aspirations into Business Reality

Join us for a fireside chat with Ally Butler, Head of Digital Channels from Briscoe Group and Kristyn Wallace from Emarsys as they share Briscoe Groups story of retail resilience from the last few years. Join us for this quick 25-minute session where you’ll hear how Briscoe Group:

> Shifted their data customer experience and email campaign strategy to keep the brand relevant

> Used customer data to create unique, personalised interactions across channels

> Created a personalised experience that increased conversion with smaller top funnel

> Leveraged AI and technology tools to give power back to the marketer

Kristyn Wallace

Regional VP Revenue, APJ
Emarsys

Ally Butler

Head of Digital Channels
Briscoe Group

Breakout Session | Bobux: from garage invention to an iconic kids’ shoe brand

From its humble beginnings out of a garage in New Zealand, Bobux has been making the best shoes for growing feet since 1991. By 1997, Bobux found its way across the Tasman and onto the feet of children throughout Australia, and then onto Europe and the US. The brand is now sold in over 40 countries worldwide.

In recent years, the company has also undergone a significant digital transformation, evolved its product and distribution offering to a rapidly changing consumer landscape and navigated the global pandemic: coming out stronger than when the company went in.

In this candid fireside chat, BigCommerce’s Aurelien Roessner, will be interviewing Matt Smith, CFO of Bobux, to talk about the company 30+ years cross border journey, their powerful B2B set up on BigCommerce that’s powering its growth, and why is a CFO leading the digital transformation journey.

Matt Smith

Chief Financial Officer
Bobux

Aurelien Roessner

Senior Regional Channel Account Manager - APAC
BigCommerce

11:15AM - 11:40AM

Breakout

Breakout Session | Life is better with pets… and a solid eCommerce strategy!

There is no denying that embarking on digital transformation within any business can be a daunting prospect. But with the right technology partner and a planned approach, it doesn’t need to be.

Hear how Animates, New Zealand’s leading pet retailer overcame internal hurdles and a low risk threshold, to transform from traditional brick and mortar stores to an online destination for pet parents and lovers. In this session, Adobe’s Chief technology Advisor & Principal Product Manager, Scott Rigby, will be joined by Nathalie Moolenschot GM Marketing and Ainsley Mackay eCommerce Commercial Manager from Animates Vetcare NZ to share insights into their transformation journey, aspirations for the future and what they’ve learned along the way.

Scott Rigby

Principal Product Manager, JAPAC
Adobe

Nathalie Moolenschot

GM Marketing
Animates Vetcare NZ

Ainsley Mackay

eCommerce Commercial Manager
Animates Vetcare NZ

Breakout Session | A new generation of shoppers

Throughout the pandemic we really saw new technologies taking shape. It didn’t only change the retail landscape forever, but also customers' shopping habits and expectations. Online shopping has accelerated and there are no signs of the digital transformation slowing down. How can retailers prepare to meet the expectations of this new generation of shoppers? Hear from Klarna's Angus Sladden when he talks about how NZ shoppers interact with technology, as digital innovation continues to change the way we shop and bank.

Angus Sladden

Head of Media APAC
Klarna

11:45AM - 12:10PM

Keynote | Excellence: the new normal

Over recent years customer expectations have skyrocketed. What was considered good enough for BAU in 2019, doesn't cut it in 2022. Learn from two leaders in New Zealand retail about how they continue to impress their customers even when expectations are constantly moving up.

Tim Warren

CEO and Co-Founder
Ambit

Sarah Gunn

GM Experience
The MarketNZ

Dylan Weymouth

Group Business Operations

12:15PM - 12:50PM

Keynote | Embracing Disruption: Succeeding in a changing world

The last two years have delivered enormous disruption to our lives – changing how we work and how we shop.

And this disruption will only continue to challenge the status quo. We are living in a world of accelerating change, brought on by the forces of globalisation and technology. If the pandemic has taught us anything, it is that we need to expect the unexpected.

In this presentation, Gary will explore the huge changes underway in the retail and payments sector and argue that succeeding in the new normal means not only being adaptable to change but getting ahead of it to embrace the opportunities that disruption brings.

Gary Rohloff

Co-Founder & Managing Director
Laybuy

12:50PM - 1:30PM

Lunch

1:30PM - 5:00PM

Activity

Boat Cruise | Brought to you by Urgent Couriers

Relax on a 2 ½ hour scenic cruise on Lake Taupo on the Cruise Cat, enjoying cruising the bays of Lake Taupo, taking in the stunning scenery of this magical caldera. You will have the opportunity of fishing or clay bird shooting. Drinks and light food provided for the duration of the cruise.

White Water Rafting | Brought to you by Afterpay

White Water Rafting is fun and highly addictive.
Starting the at the Turangi rafting base, the guests will enjoy unforgettable adventures as they navigate rapids in a 8km stretch down the Tongariro River.
Pulses will be racing and senses will be overloaded as they conquer the white water rapids.
Paddle through the very heart of the Great Lake Taupō region, enjoying stunning scenery you can only access by water. Towering pine forests, native bush and volcanic cliffs surround you on your epic Tongariro River journey.
Soaked to the skin and grinning from ear to ear, guests will return to base for a hot drink.

5:00PM - 6:30PM

Free Time

6:30PM - 9:30PM

Celebratory Dinner | Brought to you by Marketplacer

Day 1

Day 3

Day 2

Agenda | 22-24 August 2022

Day 1

22 August 2022

Day 3

24 August 2022

Day 2

23 August 2022

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