%20compressed.jpg?width=2000&height=466&name=RETAIL%20SUMMIT%20NEW%20ZEALAND%20(Cropped%203000px%20x%20700px)%20compressed.jpg "Register Your Interest In Attending iMedia Retail Summit NZ")
Amy Scott knows that strong communication isn’t just a nice-to-have—it’s the key to better teams, stronger collaboration, and real impact. A former lawyer turned people and communication expert, she lives by the mantra: less friction, more fun, helping professionals cut through miscommunication and build trust faster. In her keynote, Connection Unleashed, Amy will share practical strategies to help you communicate with confidence, connect with different styles, and create relationships that truly work. With insights from Dots Communication—a Kiwi-born framework used by over 40,000 people—she’ll give you simple, effective tools to strengthen workplace culture and foster better connections, everywhere.
Garth Francis is a consumer sector analyst with over 15 years of experience in financial markets across South Africa, Singapore, and Australia. With a background in equity analysis and audit, he brings a sharp, data-driven perspective to the challenges and opportunities facing the retail sector. In his keynote, The Shift Towards Profitability in Online Retail, Garth will break down the economic forces shaping consumer demand and online retailing in New Zealand. He’ll explore how retailers are shifting their focus from pure sales growth to a more sustainable balance between revenue and profitability—offering key insights to help businesses navigate the next three years with confidence.
Duncan is General Manager of Uber Direct across New Zealand and Australia. With more than 20 years experience in retail consulting, ecommerce, tech and general management he brings a broad range of knowledge across the sector.
Duncan was previously Commercial Director for Uber’s Retail business where his team helped retailers engage in on-demand reaching new customers through the Uber app. Now leading Uber Direct, Duncan is taking that delivery capability and bringing it to Retailers own channels providing the certainty and speed of Uber as a new choice retailers’ own customers.
Prior to this, Duncan held various roles in Uber Eats including as Director of Sales & Operations for restaurants across New Zealand & Australia.
Before joining Uber Duncan spent his career consulting to Retail and FMCG clients within market research and analytics companies such as Quantium, Nielsen and dunnhumby.
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