• Amy Scott

People & Communication Expert

Amy Scott knows that strong communication isn’t just a nice-to-have—it’s the key to better teams, stronger collaboration, and real impact. A former lawyer turned people and communication expert, she lives by the mantra: less friction, more fun, helping professionals cut through miscommunication and build trust faster. In her keynote, Connection Unleashed, Amy will share practical strategies to help you communicate with confidence, connect with different styles, and create relationships that truly work. With insights from Dots Communication—a Kiwi-born framework used by over 40,000 people—she’ll give you simple, effective tools to strengthen workplace culture and foster better connections, everywhere.

• Garth Francis

Consumer Sector Analyst at MST Marquee

Garth Francis is a consumer sector analyst with over 15 years of experience in financial markets across South Africa, Singapore, and Australia. With a background in equity analysis and audit, he brings a sharp, data-driven perspective to the challenges and opportunities facing the retail sector. In his keynote, The Shift Towards Profitability in Online Retail, Garth will break down the economic forces shaping consumer demand and online retailing in New Zealand. He’ll explore how retailers are shifting their focus from pure sales growth to a more sustainable balance between revenue and profitability—offering key insights to help businesses navigate the next three years with confidence.

• Nicola Clement

C-Suite Executive & Board Advisor

Nicola Clement knows that thriving in eCommerce isn’t just about growth—it’s about building experiences that truly connect with customers. Ranked #3 in the Top 50 in eCommerce and a global Top 50 CX Influencer, she brings over 23 years of expertise across marketing, digital, and retail. As the former Chief Experience Officer at Adore Beauty, she led teams across Technology, Data, Product, CX, eCommerce, and Transformation, shaping customer-first strategies at scale.

From driving omnichannel success at Myer to leading transformation at Jetstar, Nicola has built a career on blending innovation with commercial impact. Armed with an Executive MBA from Oxford and deep expertise in AI, Blockchain, and leadership, she now shares her knowledge through advisory roles, mentoring, and her eCommerce Profitability Optimisation (EPO) course. A true advocate for the industry, Nicola is shaping the future of eCommerce—one insight at a time.

• Juanita Neville-Te Rito

Founder RX

Juanita Neville-Te Rito knows that in today’s fast-moving world, experience is everything. With over 30 years in retail and CX—15 of those spent analyzing global trends—she’s built a career on helping businesses stay ahead of the curve. As the founder and Managing Director of RX (formerly RetailX), Juanita helps brands reimagine their strategies to create experiences that truly connect with customers.

Before launching her own consultancies, Juanita held C-suite roles at Countdown, Woolworths, The Warehouse Group, Noel Leeming, and Yum Brands, leading transformation at some of the biggest names in retail. A sought-after speaker, media commentator, and trend expert, she also runs international retail and CX tours that give businesses a front-row seat to the future of customer experience. With her trademark energy and straight-talking insights, Juanita is on a mission to help brands not just compete—but win—in an experience-driven world.

• Nathalie Moolenschot

GM Marketing at Animates NZ

Nathalie Moolenschot knows that true customer loyalty isn’t just about points—it’s about building real connections. As the General Manager of Marketing & eCommerce at Animates Vetcare NZ, she leads the charge in creating customer-first strategies across 47 retail stores and 18 vet clinics. A passionate pet parent to Cara, she’s dedicated to making the world a happier place through the love of pets.

With over 20 years of experience in marketing across retail and financial services—holding senior roles at The Warehouse Group, Air New Zealand, Westpac, ASB, and BNZ—Nathalie specializes in using data and insights to enhance customer experience and drive engagement. At iMedia, she’ll reveal how Animates transformed transactions into true loyalty by layering their PETPOINTS program with FREQUENT FEEDER. Alongside Juanita Neville-Te Rito, she’ll share how smart data strategies deliver the right offers at the right time—keeping customers engaged and coming back for more.