Retail Summit 30 - 2 May 2025
Gold Coast | Australia
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 Please note that session details are subject to change and will be updated regularly.

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2025 Agenda

iMedia ready for an insightful exploration into the world of Commerce. Our event features engaging keynotes, interactive panels, and fireside chats led by industry experts. Discover valuable insights and actionable strategies to boost your business success.

2025 Theme: Retail Unleashed: Own the Disruption, Lead the Future

Read more about our theme here

Day 1

30 April 2025

6:30AM - 8:25AM
Breakfast
9:00AM - 12:00PM
12:15PM - 2:00PM
12:30PM - 2:00PM
2:00PM - 2:10PM
Retailers Business Connect Check-in
Retailers make their way to the Ballroom to check-in and find their tables for Business Connect.
2:10PM - 2:20PM
Networkers Business Connect Check-in
Networkers make their way to the Ballroom to check-in and find their tables for their first Business Connect meeting.
2:20PM - 2:30PM
2:30PM - 2:55PM
Leading the Charge: Retail’s Bold Path Forward
We’re at a turning point in retail, and now is the perfect time to pause and ask, “What’s next?” In this session, our speaker will share their plans for the next five years, discussing the moves they’re making to stay ahead, the challenges they’re preparing for, and how they’re embracing new technologies to navigate disruption. With insights on everything from AI to shifting consumer behaviour, this session is a must for anyone looking to understand where retail is headed and how to lead the charge.
2:55PM - 5:30PM
Business Connect

Hailed as one of the most rewarding parts of the summit, business connect involves 10 x 10 minute meetings designed to float topline objectives and explore synergies. Delegates are required to request and confirm these meetings prior to the summit.

5:30PM - 6:45PM
Free Time

Delegates can use this time to refresh, check-in with work and explore the surroundings. 

6:45PM - 7:00PM
7:00PM - 10:00PM
Welcome Dinner

The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere. 

Dinner Keynote - Stay Tuned!

 

Day 3

2 May 2025

6:30AM - 9:00AM
Breakfast

Day 3 begins with breakfast and barista coffee!

9:00AM - 9:10AM
9:10AM - 9:45AM
The Retail Reset: Economic Forces and What They Mean for Your Business
As the world’s economic landscape continues to shift, what does the future hold for retail? Join an expert economist as they break down the current trends, from inflation and supply chain challenges to the rise of tech-driven consumer behavior. In this keynote, you'll get a fresh perspective on how economic changes are reshaping the retail industry, and how businesses can adapt to stay ahead in a fast-changing environment. Prepare for insights that will help you make smarter decisions in the coming years.
9:45AM - 10:10AM
10:10AM - 10:20AM
10:20AM - 10:30AM
Tech That Builds Real Connections with Customers
Creating human-centric retail experiences doesn’t mean ditching tech—it means using it to strengthen connections. In this session, senior leaders from top brands will share how they’re using AI and other tools to automate tasks, empower staff with insights, and build meaningful connections with customers.
10:30AM - 11:05AM
Retail Innovation Roundtables
Join us for a series of dynamic roundtable discussions where collaboration leads to innovation. In these 30-minute sessions, you’ll connect with industry peers to tackle common challenges, exchange success stories and explore cutting-edge strategies shaping the future of retail. Forge meaningful connections, explore best practices, and become an integral part of the retail community’s evolution.
11:05AM - 11:40AM
Coffee Break
Take a break and refuel with morning tea.
11:40AM - 11:50AM
Redefining Brand Partnerships in the Age of Digital Creators
In a world where social media and influencer culture are ever-changing, how do brands ensure their creator partnerships stay relevant? This session explores effective strategies for evaluating creator partnerships, identifying the right talent to represent your brand, and navigating the evolving landscape of digital influence. Key takeaways will include actionable insights on building authentic collaborations, measuring impact, and adapting to new trends.
11:50AM - 12:05PM
12:05PM - 12:40PM
The Future of Shopping: How Generational Shifts Are Redefining Retail
As retail continues to evolve, understanding the generational shifts at play is more important than ever. From the tech-savvy Gen Z to the rising influence of Gen Alpha, consumers are demanding more personalised, immersive, and socially-conscious experiences. This panel will explore how these shifts are reshaping the retail landscape, from how brands engage with younger shoppers to the ways they adapt to meet the needs of older generations. We’ll dive into how generational preferences are influencing everything from product choices to brand loyalty, and what it means for retailers looking to stay ahead. Join us for a panel discussion on how to connect with the next generation of consumers and what it takes to lead in this rapidly changing retail environment.
12:40PM - 12:50PM
Closing Remarks & Ultimate Networker Prize
Be crowned the Ultimate networker and win a fabulous prize!
12:50PM - 2:00PM

Day 2

1 May 2025

8:25AM - 8:30AM
8:30AM - 9:05AM
Leading Retail in a Disrupted World
Get ready for an insightful keynote from a global industry expert with decades of experience in transforming retail. This speaker has worked at the forefront of some of the world’s biggest retail brands, navigating complex challenges and driving innovation in a rapidly changing market. They’ll share invaluable insights on how to adapt to the shifting retail landscape, leverage emerging technologies, and create a future-ready strategy. Don’t miss this opportunity to hear from one of the industry's most respected voices on what’s next for retail in a disrupted world.
9:05AM - 9:30AM
9:30AM - 9:40AM
9:40AM - 9:50AM
9:50AM - 10:20AM
Coffee Break

Take a break and refuel with morning tea.

10:20AM - 10:40AM
Breakout
10:45AM - 11:05AM
Breakout
11:10AM - 11:30AM
Breakout
11:30AM - 11:45AM
Short Transition Break
11:45AM - 12:20PM
Retail Innovation Roundtables
Join us for a series of dynamic roundtable discussions where collaboration leads to innovation. In these 30-minute sessions, you’ll connect with industry peers to tackle common challenges, exchange success stories and explore cutting-edge strategies shaping the future of retail. Forge meaningful connections, explore best practices, and become an integral part of the retail community’s evolution.
12:20PM - 12:30PM
12:30PM - 12:55PM
Redefining Digital Teams in the Era of Unified Commerce
As unified commerce reshapes the retail landscape, digital teams are under the microscope like never before. With the rise of technologies like generative AI and shifting business priorities, companies are rethinking how they structure digital roles and the skills needed to stay competitive. In this session, seasoned e-commerce leaders will dive into the latest strategies for building resilient, future-proof teams, sharing insights on organisational changes, talent development, and the evolving demands of a unified commerce world.
1:00PM - 5:00PM
Activity
Go Karting

Get ready for some serious Go Kart Racing fun. Time to bring out your competitive side with the only 3 Level Indoor Go Karting Centre on the Gold Coast!

The fun doesn’t stop there with the tracks outdoor section great for getting the knees in the breeze (Weather permitting of course).

The track itself is 475m long and can be run rain hail or shine which makes it perfect for a Gold Coast wet weather activity! The Go Karts can reach up to speeds of 70 km/h.

Reserve your spot quickly and have the chance to take the ‘Winners Podium’.

Dress Regulations: Closed in flat shoes. No flowing clothes such as loose jackets, dresses, and scarfs.

Pizza Academy

This isn't just a cooking tutorial; it's a full-blown authentic Italian pizza experience. Under expert guidance from our Pizza Masters, you will be amazed at how easy it is to create artisanal pizza dough, followed by essential lessons on selecting the right flour, perfecting dough consistency, and the art of heavenly toppings. We'll serve drinks & canapes alongside your masterclass! 

Jet Boat

Spend your afternoon on Gold Coast's most exhilarating marine experience.  This is the only Jet Boating experience to launch directly into the high-speed action zone. Brace yourself for exciting high-speed turns and spins across the waterways. Once you're off the water, you will enjoy drinks & canapés at a premium waterfront location.

Pinot & Picasso

You will take part in a 3-hour paint and sip experience, allowing you to brush up on your artistic skills.
Up to 5 artists will be on hand to assist you during the painting activity allowing you to take on some of the basic (and some more advanced) techniques of painting on canvas.

Pinot and Picasso hosts deliver each session with comprehensive step by step instruction with plenty of room left for your inner-Picasso to run wild. By the end of the night, even the ‘non-creatives’ will be taking home their very own Picasso!

You will have the opportunity to engage in discussion, participate in a creative and fun activity, and enjoy a selection of wine and nibbles to fuel your creative minds.

5:00PM - 6:30PM
Free Time
6:30PM - 10:00PM
Poolside Reception

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