iMedia is ready for an insightful exploration into the world of Commerce. Our event features engaging keynotes, interactive panels, and fireside chats led by industry experts. Discover valuable insights and actionable strategies to boost your business success.
*Please note that session details are subject to change and will be updated regularly.
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
Join us in the Pearls Bar for some refreshments before a big day of networking.
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Light lunch is provided for all networkers. Learn how to make the most of your time at iMedia. Plus, ensure all meetings are scheduled for Business Connect.
Hailed as one of the most rewarding parts of the summit, business connect involves 10 x 10 minute meetings designed to float topline objectives and explore synergies. Delegates are required to request and confirm these meetings prior to the summit.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Exceptional: Leading, Living, and Learning in the Decade of Disruption
Are You Ready for What’s Next in a World That Won’t Stop Changing?
In this era of relentless disruption, success isn’t just about staying afloat. It’s about thriving amidst change, breaking through limitations, and rising above the noise.
It’s about becoming exceptional.
Dr. Paige Williams - leadership powerhouse, rule-breaker, and expert on thriving through complexity - will show you how to lead smarter, live better, and learn faster in this fast-forward world. This keynote will empower you to rise above the chaos, step into uncertainty with confidence and transform disruption into opportunity to create something truly remarkable.
Day 3 begins with breakfast and barista coffee!
Consumer shopping journeys are currently fragmented across multiple platforms, forcing shoppers to manually coordinate between different interfaces for inspiration, research, validation, and purchasing. Each platform captures only a fragment of the consumer's true intent, creating a disjointed experience.
The emergence of AI agents promises to transform this pattern. Instead of decomposing their needs into multiple discrete tasks, consumers will express high-level desires that agents can understand and execute holistically. For example, rather than separately researching office fashion, comparing prices, and managing deliveries, a consumer could simply tell their agent they need a professional wardrobe within a specific budget.
This shift will require retailers to fundamentally transform their operations. Success will depend on making product data "agent-readable," providing real-time inventory information, automating returns, and enabling agent-to-agent communication. The key insight is that consumers don't want to shop – they want to solve problems. Retailers must shift from competing on interface design to excelling at intent
As customer expectations evolve, so must the tools we use to engage them. In this fast-paced session, hear from the COO of Gingham & Heels on how they’ve harnessed agentic AI to deliver intelligent, autonomous customer interactions through virtual shopping assistants.
We’ll explore the drivers behind the shift, the implementation journey, and the impact on key retail metrics—from engagement and conversion to operational efficiency. Learn how this next-gen AI moves beyond automation to take initiative, make decisions, and create high-impact digital experiences.
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Moderated By: Stewart Smith, Managing Director APAC, Global-e
Moderated By: Sam Ragusa, Enterprise Business Development Manager, Global-e
Moderated By: Matt Cerche, Director of Business Development, Powerfront
Moderated By: Rachel Lim, Senior Business Development Manager, Worldpay
Moderated By: Paul Koopmans, Vice President of Commercial, Australian & New Zealand, Worldplay
Moderated By: Lottie Laws, Director of Retail Partnerships, Pinterest
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Moderated By: Thomas Hamer, CEO and Co-Founder, Marqo
Moderated By: Owen Elliott, Solutions Architect, Marqo
If every customer journey is unique, why are most eCommerce experiences still static and segmented? We’ll explore how retailers can apply scientific approaches - psychology, causality and randomised control testing - to improve customer experience and profitability.
Meta advertising has evolved—creative is now the #1 driver of success for eCommerce and DTC brands, yet most still struggle with creative fatigue, rising CPAs and a lack of clarity on what truly works.
In this session, we’ll take you behind the scenes of Australia’s top DTC brands, revealing the proven systems and frameworks—backed by $17M in creative testing—that power systematic, scalable and repeatable growth.
Temu and Shein have rewritten the rules of retail—offering speed, convenience, and rock-bottom prices that are hard to ignore. But should traditional retailers even try to compete on the same terms? Or is there a smarter way to stand out?
This panel will explore the realities of competing in this new landscape, the role of technology in leveling the playing field, and whether sustainability can truly be a competitive advantage.
-moderated by Yvonne Adele
Join James Johnson, Head of Enterprise and Commercial ANZ at Shopify, to explore the future of commerce innovation, together with insights from a hyper growth retailer on Shopify. This session will equip you with strategies on:
Take a break and refuel with morning tea.
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The retail reckoning is here—but it's not what you think. While traditional retailers struggle, a select few are harnessing AI to create unprecedented competitive advantages. This session explores the AI strategies that have transformed global retailers into market leaders. Learn from leading brands using AI to refine customer interactions, streamline operations, and improve loyalty.
Join us for a fireside chat to build a practical roadmap to drive your organisation's AI transformation, including the data readiness assessment that predicts AI success, building organisational capability without hiring any new team members and the MVP approach to discover your top impact opportunities and start seeing ROI in 90 days.
Whether you're a digital native or just beginning your AI journey, this session delivers actionable insights to help you not just survive but thrive in retail's new AI-powered reality.
The world of SEO is evolving faster than ever, and staying ahead of Google’s constant changes is no longer an option - it’s a necessity. In this high-impact 20-minute session, we’ll dive into the future of SEO, the latest API leaks revealing Google’s inner workings, and must-know tips and tricks that will keep your strategy ahead of the curve.
What You’ll Learn:
This isn’t just another SEO talk- it’s a glimpse into the future of search and how you can dominate it. Are you ready?
Moderated By: Stewart Smith, Managing Director APAC, Global-e
Moderated By: Sam Ragusa, Enterprise Business Development Manager, Global-e
Moderated By: Matt Cerche, Director of Business Development, Powerfront
Moderated By: Rachel Lim, Senior Business Development Manager, Worldpay
Moderated By: Paul Koopmans, Vice President of Commercial, Australian & New Zealand, Worldplay
Moderated By: Lottie Laws, Director of Retail Partnerships, Pinterest
Moderated By: Thomas Hamer, CEO and Co-Founder, Marqo
Moderated By: Owen Elliott, Solutions Architect, Marqo
Moderated By: Jay Whitmore, Country Manager Australia & New Zealand, Castles Technology
Get ready to swing into action at the stunning RACV Royal Pines Resort for a nine-hole competition that promises laughs, some very serious friendly rivalry, and maybe a few golf swings that leave us all wondering what just happened.
You’ll be teamed up in squads of four, where golf lovers (and those just here for the fun) can unite for the most social game around—Ambrose! After your team's valiant efforts to conquer the course (or, you know, just pretending to know what you’re doing), join us for well-deserved drinks and the all-important awards ceremony. Who’s taking home the trophies for First Place, Longest Drive, and Nearest to the Drive? Spoiler alert: It’s anyone’s game!
Brace yourself to swing, sip, and socialise like a golfing pro... or at least look the part while you’re at it!
Dress Code Alert: Collared shirts only, no singlets or t-shirts, and please, no thongs (we’re not on a beach). Closed shoes only—leave your metal spikes at home, it’s a soft spike course.
Buckle up and get ready for the ride of your life with the only 3 Level Indoor Go Karting Centre on the Gold Coast! The fun doesn’t stop there with the track's outdoor section great for getting the knees in the breeze (weather permitting of course). Whether you’re a rookie or a seasoned speedster, this track will challenge even the most skilled drivers.
The track itself is 475m long and can be run rain hail or shine which makes it perfect for a Gold Coast wet weather activity! The go-karts can zoom up to a heart-racing 70 km/h, so hold on tight, things are about to get fast and furious.
Dress code alert: Closed flat shoes only—leave your flowing capes, dresses, and scarves at home.
Are you a fan of the culinary world? Whether you're a kitchen maestro or more of a sous-chef in training, BBQ Like a Pro serves up a deliciously fun challenge! You and your team will face off in a sizzling team vs. team cookoff. Start things off with a dash of fun in "Guess That Herb," then unleash your inner chef as you prep and cook a signature dish for the judges.
What’s on the menu? A whole lot of laughs, a pinch of friendly competition, and a hearty serving of good times.
Prepare for the Gold Coast’s most exhilarating water adventure! Step aboard the ONLY jet boating experience that dives straight into high-speed thrills—no slow build-up, just instant action! Brace yourself for heart-pounding spins, tight turns, and the kind of excitement that might just have you shouting (in pure joy, naturally) as you race across the waves. Once you’ve caught your breath and dried off a bit, it’s time to unwind with drinks and canapés at a stunning waterfront location. It's the perfect blend of adrenaline and relaxation, all served with a side of scenic views!
Dress code alert: keep in casual and comfortable. Perhaps bring a set of dry clothes – just remember you are going to get wet and wild!
Step aboard your very own private catamaran and get ready for an afternoon of sailing through the stunning Gold Coast Broadwater—your new personal playground. Surrounded by sparkling turquoise waters and breathtaking views, you’ll feel like you’ve just stepped into a postcard.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and if the wind strikes, we will 'raft up' for a party on the water.
It’s the perfect mix of relaxation, adventure, and laughs, all set against the best backdrop imaginable. So, hop aboard for an unforgettable day on the water!
Dress code alert: Swimmers and towel (if you plan to swim), jacket (for cooler days), sunglasses and sunscreen, and shoes that you can easily slip off.
Get ready to shake things up in the most fun way possible with a Mixology Masterclass that’ll have you stirring, shaking, and sipping your way to cocktail greatness! Your very own cocktail Guru will guide you through the art of crafting top-notch drinks, teaching you the secrets behind popular cocktails and the magic of mixology.
Working in teams, you’ll embark on a creative mission to invent your own signature cocktail. With all the mixology secrets you’ve learned (and a few well-timed samples along the way), your inner cocktail artist will come to life.
But wait, there’s more! All your concoctions will be judged at the end, and the winning drink will earn the title of Best Cocktail. No pressure!
Ready to unleash your inner Picasso? Join us for a 3-hour paint and sip session at the Sheraton Grand Mirage, where you'll get to sip wine, snack on nibbles, and (attempt to) create a masterpiece. Our team of expert artists will walk you through everything from beginner brushstrokes to advanced techniques, but don’t worry—we’ll leave plenty of room for you to go rogue.
By the end of the day, even if your “abstract” art looks like a toddler’s masterpiece, you’ll still leave with something you can proudly hang on your fridge.
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